FAQ

FAQ:

 

EU customers (but particularly those shipping to GERMANY) please note! 🇪🇺

You are now likely to be charged VAT + handling (usually around 15-20% of the cost of your order, depending on where you are based within the EU) on ANY order from the UK (which includes The Oh No Shop). We are trying to find a way for EU customers to pay these fees during our checkout process, but currently, this is not an option for a very small business like ours (just Alex & myself, Kelly).

GERMANY seems to be the strictest with charging these fees currently, often charging a €6 flat fee PLUS the 19% customs, so please be aware of customs fees before ordering. There is currently nothing we can do on our end to change this until a solution is given, or we find a suitable stockist in Germany.  💛

Thank you for your patience & understanding. 💙⭐️

(If you're interested in the exact reason: After the Brexit transition arrangement ends on June 30th ‘21 the VAT exemption for the importation of goods not exceeding EUR 22 will be removed. As a result, all goods imported to the EU will be subject to VAT.)

 

GENERAL –

  • Where are you located? We are based in London, UK.
  • Do you do personalized comics/personalized notes? No, we don't I'm afraid.
  • When will this item be back in stock? The best way to find out when an item is back in stock is either to regularly check in on the store, or to sign up to newsletter.
  • Do you offer discount codes? Occasionally yes! We will offer them occasionally via our newsletter.
  • Do you sell t-shirts? Yes we do! We are currently selling them as pre-orders, so they are available for a designated time (as they are made-to-order & we only really make the amount that customers buy). If a pre-order run has ended, keep up to date with any new ones coming soon by signing up to our newsletter.
  • I have seen a comic on Instagram/Twitter, but I can’t seem to find it here? We don’t sell every comic that Alex has drawn, but if there is a particular comic you think would make a great print, or even an item you think we should stock in store, then feel free to let me know via our contact page.
  • How do I contact you if I have a question that is not answered here? You can either go to our contact page, or email shop@webcomicname.com. 

 

ORDERS –

  • I purchased an item on pre-order, when will it arrive? The details will be in the item description, including when the item will arrive at our studios, & when we will start dispatching. Once shipped, it is standard delivery times.
  • I ordered a pre-order item along with other items that are NOT pre-orders, when will my order arrive? Your order will all be shipped together. So, the regular items will be shipped with the pre-order item. If you need the regular items quicker than the pre-order items, it is advised to make 2 separate orders.
  • Where is my order/shipping confirmation? It will go to the email you used when ordering, & if it’s not in your main inbox please check your spam/junk folder.
  • Where is my order? You should receive an order confirmation once your order is placed & you have chosen your shipping option (Standard or Tracked/Signed For), which includes all your order details. Then you'll be sent a shipping confirmation once it has been dispatched. Shipping times will vary depending on your shipping option & your location. (Please see shipping times in the 'Deliveries' section below)
  • How do I make changes to an order I have already placed? You can message us as soon as possible at shop@webcomicname.com with your order number & the changes that need to be made. If the order has not been shipped I can still make changes, but if it has already been shipped I cannot.
  • Returns? We do not currently accept returns unfortunately.
  • Refunds? We only offer refunds in cases of lost/damaged orders. Please contact us at shop@webcomicname.com if you have any enquiries.
  • Do you do wholesale orders? You can contact us at shop@webcomicname.com to ask more questions about wholesale.

 

 DELIVERIES –

  • Do you ship internationally? Yes! We are based in the UK, & ship worldwide.
  • Tracking number? We do not offer tracking as a standard on our orders, only on those where the customer has chosen the ‘Tracked & Signed For’ option at checkout.
  • What are your shipping options? Standard, or Tracked & Signed For. Tracked & Signed for is especially recommended for: 

          Mexico, Central America, South America, & Eastern Europe.

  • Will I be charged customs? Certain countries will incur custom charges. This is out of our control unfortunately.
  • When will I receive my order? This depends on where you are based. As we are based in the UK, orders typically take this long:

          UK - 2-3 business days
          Rest of the world – 7-12 business days

Please note that some countries have slower delivery times, & the times above are only a rough guideline.
  • What do I do if my order has arrived damaged? Contact us as soon as possible at shop@webcomicname.com. Please include your order number & a photo of the damaged item if you can.
  • What do I do if I receive the wrong item/item missing? Contact us as soon as possible at shop@webcomicname.com.